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다시는 에밀앙리 타진냄비 안산다

BY nironm 2016-09-27

타진냄비 에밀앙리

다시 안 산다

제품의 질은 시장 뚝배기보다 못하고

회사 서비스 정신도 제로인 완전 ㅠㅠ

어찌 명품 브랜드라 소문이 났을꼬????

인터넷으로 리서치 해보니

정말 가관

사용 후기를 찾아서 읽어보고 구매할껄 ㅠㅠㅠ

나와 같은 경우 부지기수 ㅠㅠㅠ

이런 쓰레기 제품이 천지에 버젓이

주방용품 중 명품이라고 이름이 올랐을꼬??? ㅠㅠㅠㅠ

제 후기보고

절대로 저와 같은 실패하시지 마세요

저는 사용 첫날 이런 참변을 ㅠㅠㅠ

이웃이신 라비라벤더님 말씀이

제가 말씀 드렸잖아요... 깨진다고..

그래서 저도 고심끝에 저 사기 냄비는 않사기로 결정.

차라리 무쇠나 스텐레스로 장만하기로 결정 했습니다

보통 두달 안에 깨진다는 말이 많거든요....

또 사도,, 또 깨진다고 합니다... 그냥 멀리 하시는게 좋을듯 싶습니다...

아 후회막급 ㅠㅠㅠ

물건까지 내가 배송비 내어서 보내라고 해서

돌려 보냈더니

와우

놀라운 답이 도착

Hi;

Jung.

The supplier came yesterday and she took your Tagine for inspection .

She has forwarded us this email regarding your product :

We have had a look at this item and we feel it has not broken because a fault with the product.

It looks like it has been put on too hot a flame with nothing in it and it has just exploded.

The instruction for use have not been followed.

As a gesture of good well we are happy to offer you to purchase a replacement Tagine at the little lower

price.

Please advise us.

Thanks.

물건의 하자가 있는 것이 아니라

내가 실수로 폭발된 상태 란다

안에 아무것도 안 넣고 센불에서 가열해서

이런 개XX!!!

음식 넣고 가열하다 깨진 사진을 몇 장이나

첨부 파일로 보내주었는데

그런 헛소리를 지껄이고

울 아들이 대필해 준 장문에 메일을 보냈더니

Hello Vinod,

I am very curious as to how such an absurd conclusion was reached by the supplier?

I believe I have sent you a photograph of the Tagine that was found with a crack after its initial use.

Since I have sent my user’s instructions back to you with the product I have gone to the manufacturer’s website and have captured it and attached a copy for you as well.

The supplier seems to lack common sense in stating that anyone would use the Tagine with nothing in it causing it to “explode”.

One does not cook food without putting it into the cooking utensil so I do not see how such conclusion can be drawn.

Even besides the above, the supplier refers to “instruction for use”.

I have supplied you with a copy of the instructions for use from the manufacturers themselves.

Do you see a clause that states “do not heat the Tagine with nothing in it”?

I do not see such a clause.

What I do see is that the Tagine can be used in the oven, gas, electric and halogen heat sources, and the microwave.

The Tagine was used on a conventional stove-top that cannot produce extreme heat.

I also suggest that you visit the review site of the Tagine below:

http://www.productreview.com.au/p/emile-henry-tagine.html

Read through the comments and you will find that majority of the reviews report that the product had cracked for no apparent reason after use.

I have attached partial cropping of the relevant reviews and have attached them to the email if you can’t be bothered finding them in the website.

I have sent the product back to you expecting a replacement for a product that seems to be infamous for its ability to crack on its initial use. You have only supplied an email from the supplier that makes an absurd claim while lacking any analysis or basis for reaching such a conclusion.

Decide for yourself, I have supplied you with various photographs that attempted to prove that the Tagine was in use when it cracked and findings that some of the products seems to have a problem with cracking on their initial use.

If this still does not convince you to send a replacement I will proceed to lodge my claim in the Disputes Tribunal.

I am sure the referee will be able to see that in the balance of probability it is very likely that the Tagine had cracked on its first use for no apparent reason; as supported by the various reviews of the same kind readily found on the internet.

Regards

Young-Mi Jung

회신 온 꼴 보시면

We discussed with the supplier again regarding your tagine with all these issues which you have mentioned,

But she was very sure that it exploded because the base was heated without keeping food in it.

She has denied to Replace the tagine. But to make you happy and sort the problem

we can offer you the tagine Base from our stock for $50.00, If that is ok

Please pay $50.00 into our bank account and confirm.

Please note that our Bank Details are

The Bank of Newzealand

CSS Home wares Ltd

02 0184 0067583 30

Please confirm
Thanks